Refund policy
Hamari Guarantee:
Agar aap apne order se 100% mutmain nahi hain, toh hum mukammal taawun karen ge.
Agar aap apne order se 100% mutmain nahi hain, toh hum mukammal taawun karen ge.
1. Return ki Muddat (Timeframe):
Aap saman deliver hone ke 7 days ke andar andar return ya exchange (tabdeel) karwa sakte hain. Is muddat ke baad koi return ya refund qabool nahi kiya jaye ga.
Aap saman deliver hone ke 7 days ke andar andar return ya exchange (tabdeel) karwa sakte hain. Is muddat ke baad koi return ya refund qabool nahi kiya jaye ga.
2. Return ki Shart (Condition):
Wapis kiye janay wala product bilkul theek aur original condition mein hona chahiye. Yeh istemal shuda (used), khula hua (unopened) ya damaged nahi hona chahiye aur iski packing/tags mustaqil (intact) rehne chahiye.
Wapis kiye janay wala product bilkul theek aur original condition mein hona chahiye. Yeh istemal shuda (used), khula hua (unopened) ya damaged nahi hona chahiye aur iski packing/tags mustaqil (intact) rehne chahiye.
3. Refund Kaise Mile Ga?
Jab hum apka wapis bheja gaya saman hasil kar ke check kar len ge, tab apko 3-5 working days ke andar aapki original payment method (jaise bank transfer, Easylazaa/Jazzcash ya credit card) mein refund issue kar diya jaye ga.
Jab hum apka wapis bheja gaya saman hasil kar ke check kar len ge, tab apko 3-5 working days ke andar aapki original payment method (jaise bank transfer, Easylazaa/Jazzcash ya credit card) mein refund issue kar diya jaye ga.
4. Shipping Charges:
Agar product mein koi kharabi hamari taraf se hai (damaged ya ghalat item), toh wapsi (return shipping) ka kharcha hum bardasht karen ge. Agar customer apni marzi ya size/color ki waja se wapis karna chahe, toh return shipping charges customer khud ada kare ga.
Agar product mein koi kharabi hamari taraf se hai (damaged ya ghalat item), toh wapsi (return shipping) ka kharcha hum bardasht karen ge. Agar customer apni marzi ya size/color ki waja se wapis karna chahe, toh return shipping charges customer khud ada kare ga.
5. Rabta (Contact Us):
Return ya refund initiate karne ke liye, apne order number aur maslay ki tafseel ke sath hamein is par email/WhatsApp karen:
Return ya refund initiate karne ke liye, apne order number aur maslay ki tafseel ke sath hamein is par email/WhatsApp karen: